Financial Services Guide
About this Financial Services Guide – FSG
This FSG provides information about the financial services provided by The Key Levels Group Pty Ltd [abn: 85 101 610 548] on behalf of DCB Nominees Pty Ltd [abn: 42 093 207 464 | AFSL: 230765].
This FSG is intended to help you in deciding whether to use the financial services we offer. We explain any relevant association or relationship, the nature of the service that we provide, details of how we are remunerated for this service, and details of procedures for dispute resolution.
Take the time to read this guide carefully, along with our terms and conditions.
Because The Key Levels Group Pty Ltd does NOT provide ‘Personal Advice’ [Sec 766B(3) of the Corporations Act 2001] we are not required to provide you with a Product Disclosure Statement (PDS) or a Statement of Advice (SOA). If you deal with a broker they’ll provide you with these documents.
About KeyLevels.com
The Key Levels Group Pty Ltd is an authorised representative of DCB Nominees Pty Ltd, and is authorised to provide general advice in relation to securities on behalf of DCB Nominees Pty Ltd, to retail and wholesale clients.
DCB Nominees is the holder of Australian Financial Services Licence [AFSL] 230765, and is authorised to provide general financial product advice in relation to retail and wholesale clients.
Contact details for The Key Levels Group and DCB Nominees are at the bottom of this page.
What service is provided ?
Only general advice in relation to securities can be provided via the Key Levels website on behalf of DCB Nominees Pty Ltd [AFSL license holder].
Will the advice consider my personal circumstances ?
No. Personal advice is not provided. The advice is general advice, and it does not take into account your personal objectives, financial situation or needs.
Is one-on-one advice available by email, phone, or in person ?
No. The service is website access to our reports. Nothing more.
Should I be aware of any risks associated with the advice ?
You should not act on any advice, information or data without first obtaining specific advice from your own adviser to ensure it is appropriate for your particular circumstances. Reliance on such advice, information or data is at your own risk.
How are you paid ?
KeyLevels.com is a subscriber service. Subscribers pay a flat fee.
What commission is paid or received ?
Referral fees may be received from or paid to commercial partners. These are disclosed in full at the point of referral.
Are there any relationships that could influence the advice ?
No. Neither The Key Levels Group Pty Ltd nor DCB Nominees Pty Ltd has any relationship that would influence the provision of the service.
Who is the advice being provided for ?
You can cancel your subscription at any time by giving notice by email. Your cancellation will take effect at the end of the billing period in which you cancel. In other words, you will not be billed again.
Who is the advice being provided for ?
Key Levels provides general advice to individuals who are subscribers on behalf of DCB Nominees Pty Ltd.
Can I intruct you to buy or sell on my behalf ?
No. We do not provide a brokerage service.
Regarding personal details, what is recorded ?
Key Levels records subscribers names and contact details only.
How are complaints dealth with ?
If you have a complaint, you can take the following steps.
First, send complaints by email to the compliance manager of The Key Levels Group Pty Ltd.
We will seek to resolve all complaints quickly and fairly.
If these processes have been followed and your complaint cannot be resolved, you can contact the Australian Financial Complaints Authority (AFCA): GPO Box 3, Melbourne Vic 3001 – telephone 1800 931 678 (free call) .
The Key Levels Group Pty Ltd
abn: 85 101 610 548
Level 1, 9 Park Avenue, Coffs Harbour NSW 2450
Phone: 02 6658 1400
Email: admin@keylevels.com
DCB Nominees Pty Ltd
Australian Financial Services Lisence [AFSL]: 230765
abn – 42 093 207 464
Level 1, 9 Park Avenue, Coffs Harbour NSW 2450
Phone: 02 6658 1400
Email: admin@keylevels.com